Tell Me About a Time You Made Something More Equitable or Accessible to a Wider Audience - Meta Evaluate
During a sprint, my manager suggested I look into this since I had bandwidth. While reviewing user feedback, I noticed some accessibility features were inconsistent across platforms. I identified these inconsistencies and took the lead to design a fix and helped deploy it. This led to improved user satisfaction, though we did not track specific metrics at the time.
I noticed that our mobile app lacked consistent voice-over support, which wasn't on my sprint or assigned to my team. Nobody had filed a ticket, so I designed a solution to integrate voice-over accessibility across all screens. I implemented the changes myself and collaborated with QA to validate them. This increased accessibility by 30%, leading to a 15% rise in daily active users among visually impaired users and positive feedback from our community. This initiative also reduced support tickets related to accessibility by 20%, enhancing overall user experience and social value.
