Tell Me About a Time You Influenced a Decision Without Having Direct Authority - Google Evaluate
During a cross-team project, my manager suggested I look into this since I had bandwidth. We found some integration issues causing delays, so I coordinated with the other team to gather requirements and troubleshoot. After several discussions, we implemented fixes that improved the process. Although the team effort was strong, I was mainly executing the tasks assigned. The project timeline improved, but I did not track specific metrics.
I noticed that the data pipeline between our team and the analytics group was causing inconsistent reports, which wasn’t my team’s direct responsibility and had no ticket filed. I built trust by proactively reaching out to the analytics lead and presenting data showing the discrepancies. Despite initial resistance due to their tight schedule, I overcame it by proposing a phased fix that minimized their workload. As a result, report accuracy improved by 30%, enabling better decision-making and reducing support tickets by 15% over the next quarter.
