Leadership Questions - How to Signal Leadership Without a Management Title - Evaluate Two Answers
During a sprint, my manager suggested I look into this since I had bandwidth. I found that the error rate in the payment system was increasing, which was not my team’s direct responsibility. After discussing with the team, we identified a race condition causing the issue and deployed a fix. This reduced errors somewhat, but I was mainly executing the manager’s direction.
I noticed during a routine review that the payment system was experiencing a 30% increase in errors, even though it wasn’t my team’s responsibility and no ticket had been filed. I convinced the relevant teams to prioritize investigating this issue by presenting data on its impact on customer transactions. I led a cross-team effort to identify a race condition causing the errors and drove the deployment of a fix, which reduced errors by 30%, improving transaction success rates and customer satisfaction significantly.
