AI for customer communication templates in AI for Everyone - Mini Project: Build & Apply

AI for Customer Communication Templates

📖 Scenario: You work in a customer service team that wants to use AI to create helpful message templates. These templates will help answer common customer questions quickly and politely.

🎯 Goal: Build a simple set of AI-generated customer communication templates. Each template will have a clear purpose and polite wording to improve customer experience.

📋 What You'll Learn

Create a dictionary called templates with three exact entries for common customer questions

Add a variable called politeness_level to set the tone of the messages

Use a loop with topic and message to create a new dictionary personalized_templates that adjusts messages based on politeness

Add a final key signature to personalized_templates with a polite closing phrase

💡 Why This Matters

🌍 Real World

Customer service teams use AI-generated templates to respond quickly and politely to common questions, improving customer satisfaction and saving time.

💼 Career

Understanding how to structure and customize communication templates is useful for roles in customer support, marketing, and AI content creation.

1

Create the initial templates dictionary

Create a dictionary called templates with these exact entries: 'order_status' with message 'Your order is being processed.', 'refund_policy' with message 'You can request a refund within 30 days.', and 'shipping_info' with message 'Shipping takes 3-5 business days.'

AI for Everyone

# Create the templates dictionary with exact keys and messages
# Your code here

Need a hint?

Use curly braces to create a dictionary with the exact keys and messages given.

2

Add a politeness level variable

Add a variable called politeness_level and set it to the string 'friendly'

AI for Everyone

templates = {
    'order_status': 'Your order is being processed.',
    'refund_policy': 'You can request a refund within 30 days.',
    'shipping_info': 'Shipping takes 3-5 business days.'
}
# Add politeness_level variable below
# Your code here

Need a hint?

Just create a variable with the exact name and value given.

3

Create personalized templates with politeness

Use a for loop with variables topic and message to iterate over templates.items(). Inside the loop, create a new dictionary called personalized_templates that adds the phrase ' Please let us know if you have any questions.' to each message if politeness_level is 'friendly'. Otherwise, keep the message unchanged.

AI for Everyone

templates = {
    'order_status': 'Your order is being processed.',
    'refund_policy': 'You can request a refund within 30 days.',
    'shipping_info': 'Shipping takes 3-5 business days.'
}
politeness_level = 'friendly'

personalized_templates = {}
# Use a for loop with topic and message to add politeness phrase if politeness_level is 'friendly'
# Your code here

Need a hint?

Use a for loop to go through each template. Check politeness_level and add the phrase if it is 'friendly'.

4

Add a polite signature to personalized templates

Add a new key 'signature' to the personalized_templates dictionary with the value 'Best regards, Customer Service Team'

AI for Everyone

templates = {
    'order_status': 'Your order is being processed.',
    'refund_policy': 'You can request a refund within 30 days.',
    'shipping_info': 'Shipping takes 3-5 business days.'
}
politeness_level = 'friendly'

personalized_templates = {}
for topic, message in templates.items():
    if politeness_level == 'friendly':
        personalized_templates[topic] = message + ' Please let us know if you have any questions.'
    else:
        personalized_templates[topic] = message

# Add signature key with polite closing phrase
# Your code here

Need a hint?

Just add a new key and value to the existing dictionary.