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Which version of this story best demonstrates Have Backbone; Disagree and Commit with clear ownership and impact?

medium Answer Validation Q10 of Q15
Amazon Leadership Principles - Have Backbone Disagree and Commit
Which version of this story best demonstrates Have Backbone; Disagree and Commit with clear ownership and impact? Version 1: "I noticed a 5% drop in customer satisfaction in our product area. I gathered data, challenged the team's assumptions, and proposed a new feature. After persistence, the team agreed, and satisfaction improved by 4%." Version 2: "We saw a drop in customer satisfaction and discussed possible causes. Together, we proposed a new feature and implemented it. Satisfaction improved afterward." Version 3: "During my work, I found a customer satisfaction drop outside my team. I investigated, proposed a fix, and coordinated with the other team. Satisfaction improved by 4%." Version 4: "I noticed a drop in satisfaction and escalated it to management. They decided on a new feature, which was implemented and improved satisfaction."
AVersion 2
BVersion 1
CVersion 3
DVersion 4
Step-by-Step Solution
Solution:
  1. Step 1: Identify scope boundary -- Version 1 clearly states 'our product area' ->
  2. Step 2: Check individual ownership -- Version 1 uses 'I' throughout ->
  3. Step 3: Look for metric and persistence -- Version 1 quantifies impact and shows persistence ->
  4. Step 4: Conclude Version 1 is strongest demonstration of Backbone LP.
Quick Trick: I + scope + metric + persistence = strongest
Trap Explanation:
PITFALL
  • Version 3 is tempting due to initiative but lacks clear scope boundary; Version 2 hides individual ownership; Version 4 is manager-directed.
Concept tested:
CONCEPT
  • Have Backbone LP -- answer variant with scope, I-ownership, metric, persistence
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