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Customer complaints dropped significantly." Which element is the disqualifier?

medium🚫 Disqualification Identification Q9 of Q15
Amazon Leadership Principles - Success and Scale Bring Broad Responsibility
Here is a candidate's answer: "During a routine check, I noticed a 0.5% drop in transaction success rate in a service outside my team. I alerted the owning team and helped coordinate the fix. We collectively decided on the root cause and deployed a patch. Customer complaints dropped significantly." Which element is the disqualifier?
AWe collectively decided on the root cause
BI noticed a 0.5% drop outside my team
CI alerted the owning team and helped coordinate the fix
DCustomer complaints dropped significantly
Step-by-Step Solution
Solution:
  1. Step 1: Identify individual actions -- noticing issue and coordinating fix are individual.
  2. Step 2: Identify passive phrase -- 'We collectively decided' hides who led root cause analysis.
  3. Step 3: Disqualifier -- lack of clear individual ownership in critical step.
Quick Trick: "We collectively decided" hides ownership.
Trap Explanation:
PITFALL
  • The phrase 'We collectively decided' hides individual ownership despite strong individual actions elsewhere.
Concept tested:
CONCEPT
  • Success and Scale Bring Broad Responsibility LP -- subtle disqualifier in collective decision
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