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Customer complaints dropped by 15%." Which element is the disqualifier?

medium🚫 Disqualification Identification Q9 of Q15
Amazon Leadership Principles - Learn and Be Curious
Review this candidate answer: "During a project, I noticed a recurring bug in a service outside my team. I investigated the root cause, wrote a fix, and coordinated with the other team for deployment. We collectively decided to monitor the fix's impact. Customer complaints dropped by 15%." Which element is the disqualifier?
A"Customer complaints dropped by 15%"
B"We collectively decided to monitor the fix's impact"
C"I investigated the root cause and wrote a fix"
D"I noticed a recurring bug outside my team"
Step-by-Step Solution
Solution:
  1. Step 1: Identify individual actions -- noticing, investigating, fixing are individual.
  2. Step 2: Spot subtle language -- 'we collectively decided' hides who led monitoring.
  3. Step 3: Recognize this phrase dilutes ownership, a subtle disqualifier.
Quick Trick: "We collectively decided" -> subtle ownership dilution
Trap Explanation:
PITFALL
  • All other elements show strong ownership and impact; the collective decision phrase subtly dilutes individual ownership and initiative.
Concept tested:
CONCEPT
  • Learn and Be Curious LP -- subtle disqualifier: collective decision hides individual ownership
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