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Which version of this answer best demonstrates strong Customer Obsession with clear ownership and impact?

medium✅ Answer Validation Q10 of Q15
Amazon Leadership Principles - Customer Obsession
Which version of this answer best demonstrates strong Customer Obsession with clear ownership and impact? A) "I noticed customers were frustrated with slow checkout times. I escalated the issue to the engineering team. They fixed it and checkout speed improved." B) "We noticed customer complaints about checkout delays and investigated as a team. We found the root cause and deployed a fix. Customer satisfaction increased." C) "During a review, I spotted a 0.5% checkout failure rate outside my team's scope. I traced the issue, wrote a fix, and coordinated rollout with the platform team. The failure rate dropped to zero, protecting $10K/week in revenue." D) "I saw an issue with checkout speed and decided to fix it myself. I investigated the problem and deployed a patch. Things got better after the fix."
ADuring a review, I spotted a 0.5% checkout failure rate outside my team's scope. I traced the issue, wrote a fix, and coordinated rollout with the platform team. The failure rate dropped to zero, protecting $10K/week in revenue.
BWe noticed customer complaints about checkout delays and investigated as a team. We found the root cause and deployed a fix. Customer satisfaction increased.
CI noticed customers were frustrated with slow checkout times. I escalated the issue to the engineering team. They fixed it and checkout speed improved.
DI saw an issue with checkout speed and decided to fix it myself. I investigated the problem and deployed a patch. Things got better after the fix.
Step-by-Step Solution
Solution:
  1. Step 1: Identify scope boundary -- 'outside my team's scope' in C ->
  2. Step 2: Identify individual ownership -- 'I traced, wrote, coordinated' in C ->
  3. Step 3: Identify metric -- 'failure rate dropped to zero, protecting $10K/week' in C ->
  4. Step 4: Conclusion -- C best demonstrates strong Customer Obsession with clear ownership and impact
Quick Trick: Scope + I + metric = strongest answer
Trap Explanation:
PITFALL
  • Options A and D lack scope boundary or metrics; B uses 'we' hiding individual ownership; only C has clear scope, I, and metric.
Concept tested:
CONCEPT
  • Customer Obsession LP -- answer variant with scope, I, metric, specificity
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