[Solved] I noticed a critical flaw in our product design that could cause customer dissatisfaction.... What is the disqualifier in this answer? | Amazon Leadership Principles

Amazon Leadership Principles - Have Backbone Disagree and Commit

I noticed a critical flaw in our product design that could cause customer dissatisfaction. I raised my concerns during the design review and presented data supporting my position. Although some team members disagreed, I persisted and convinced the team to revise the design. We collectively decided on the new approach, which led to a 15% increase in customer satisfaction scores after launch. What is the disqualifier in this answer?

A"We collectively decided on the new approach"

B"I raised my concerns during the design review"

C"I noticed a critical flaw"

D"Led to a 15% increase in customer satisfaction scores"

Step-by-Step Solution

Solution:

Step 1: Identify who initiated the action -> "We collectively decided on the new approach"
Step 2: Recognize backbone demonstrated by persistence and convincing team.
Step 3: Spot subtle disqualifier -- 'We collectively decided' dilutes individual backbone ownership.
Step 4: Confirm other elements are strong signals of backbone and impact.

Quick Trick: "We collectively decided" dilutes backbone ownership.

Trap Explanation:

PITFALL

The phrase seems collaborative but subtly removes individual backbone credit.

Concept tested:

CONCEPT

Have Backbone Disagree and Commit LP subtle disqualifier

Master "Have Backbone Disagree and Commit" in Amazon Leadership Principles

3 interactive learning modes - each teaches the same concept differently

Competency STAR Evaluate

More Amazon Leadership Principles Quizzes

What is the disqualifier in this answer?

Want More Practice?