LLD - Design — Hotel Booking System
You are designing a cancellation and refund system for an online booking platform. Which approach best balances user trust and system scalability?
You are designing a cancellation and refund system for an online booking platform. Which approach best balances user trust and system scalability?
hard📝 Trade-off Q15 of 15
Step-by-Step Solution
Solution:
Step 1: Consider user trust
Partial refunds based on cancellation timing show fairness and flexibility, building trust.Step 2: Consider system scalability
Partial refund rules can be implemented with clear logic and scale well without manual intervention.Step 3: Evaluate other options
Full refund anytime is costly; no refunds reduce trust; strict cutoff is less flexible.Final Answer:
Allow partial refund based on how close cancellation is to booking time -> Option AQuick Check:
Partial refund balances trust and scalability [OK]
Quick Trick: Partial refunds balance fairness and system load best [OK]
Common Mistakes:
- Choosing no refund which harms user trust
- Allowing full refund anytime which is costly
- Using strict cutoff without flexibility
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